FAQ

What format should I send my track in?

WAV or AIFF please.
Uncompressed stereo with a bit depth of at least 16bit, ideally 24bit and a sampling frequency of 44.1kHz up to 96kHz. No pre-processing using limiting or normalising – we need as much headroom as possible to work with to make sure that your tracks sound as good as possible when we master it. Preferably -6dB

Please note Track duration must be no longer than 10 minutes.
Each version or mix of a track will be charged separately.

Is it ok for me to say, “I’d like it to sound like [insert your favourite song here]…?”

Absolutely. In addition to as much written information as possible you’re welcome to provide a rough mix as well as a commercially released reference song, as these will be useful as guides for the engineer (this also won’t be counted as an additional track).

Will I hear from the engineer mastering my track directly?

Yes. If needed then our engineers will get in touch with you about your track directly using the messaging service. We will notify if you receive a message from them and you need to simply login into your account and click on messages to read and respond to messages.

Can I get any revisions to my mastered track?

Yes, you are allowed 2 set of revisions on your mastered track.

I need more help

Then get in touch. The best way to contact us is via our website using the contact form at the bottom of this page. Remember to quote the relevant job number, which you can find on your account page.

Can I get my track mastered within three days?

Yes. Just choose the “FAST TRACK” option for 20GBP and we will get your track back to you within 72 hours. Please note that if you choose a specific engineer we cannot always guarantee 48 hours delivery from them If this is the case we will be in contact with you promptly to resolve the situation.

How can I pay?

Please upload your track, choose your engineer and add your billing address, pressing the continue button to move on to the next step each time. You will be then moved to a secure payment page where you need to put in your card details including name, number, expiry date and security code.

We accept the following: Master Card, Visa Debit, Visa Delta, Visa Connect, Visa, Solo, Maestro.

Please note that you will be charged the GBP price as presented on the website.

What should my submitted file look like?

We accept WAV or AIFF files at 44.1, 48, 88.2 and 96kHz; 16/24 or 32 bit. Please supply us with mono or stereo files, clearly named and without audio clipping. Stereo files will be counted as 2 tracks of audio, for example ‘Strings L & R’ will be counted as 2 tracks. You will need to provide multi-tracks that are consolidated or bounced from the start point of your song (bar 1 beat 1 or start time code). All files must be of the same duration, sample rate and bit depth. Sorry, but we cannot accept DAW sessions (i.e Pro Tools, Logic, Cubase etc).

We ask that you also double check your audio files before uploading. Reload them into a new Session/Project, checking that they are the correct placement and length, Also checking that any crossfades have been included when consolidating or Bouncing in Place.

How much headroom do I need to leave?

Plenty of headroom please. Artifacts like clipping and distortion cannot be removed in the mix process, so allow plenty of headroom when printing your multi-tracks to avoid any.

What formats can I get my track in? CD? Vinyl? Digital download?

All of the above. We will supply a mastered 44.1kHz 16bit wav or AIFF file unless you specify a higher resolution file is required as well as post physical releases to you on your choice of CD or vinyl.

How long will it take to master my track(s)?

Online mastering should take a maximum of 5 working days from the point of payment. However if you need your track before this deadline we can master your track in 1-2 days. Simply choose the “FAST TRACK” option after you upload a track and it will be mastered within 1-2 days.

If you specified an engineer we will be in touch with you about engineer’s availiability.

Is there a limit on tracks I can use?

Yes. There is a 64 multi-track limit, but please do contact us regarding any question you may have

How will you deliver my track?

Your track will either be uploaded to your account section, or sent to you in the post if you have requested to receive it in a physical format.

Can I access my account at any time to view my files?

Yes you can, just log in to your account using your desktop computer. Your mastered tracks will be stored there for one month after our initial upload.

Can I use special characters in my track name or project name?

Please do not use £$“ % / ,. ?! or any other special characters in your track and project name as this can cause problems.

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Please note that Lance Alexander Media is a working studio and business and as such, is not open to the general public for visits or tours.

Lance Alexander Media | 2nd Floor Karen Plains Arcade| Karen Plains Road| tel: +254 730 870 870
Lance Alexander Media is a business name of Lance Alexander Communication & Herbal Records. Registered in Kenya.
Post Office: 2033, 00502, Nairobi, Kenya